Appendix: How to Build Dependable Operating Systems

From a Working Product to a Scalable SaaS BusinessEdition 1

Seven steps for dependable work

  1. Define what good work looks like.
  2. Give someone ownership.
  3. Make the handoffs visible.
  4. Automate routine work.
  5. Use AI where it helps while people remain accountable.
  6. Choose tools that fit the process.
  7. Review the results and improve the system.

The process comes before the automation. AI can help summarize, classify, draft, and find information; people retain authority, judgment, accountability, and sensitive decisions.

Download the operating-model diagram (SVG).